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Intellectcoffee.com is a website or e-commerce site belonging to Intellect Coffee hosted by  https://intellect-coffee.e8demo.com/dev/ This website is subject to the applicable data protection legislations in the UAE.

If your country does not have a specific data controller and/or customer services department, then the closest location to you applies.

We are committed to protect and respect your privacy. We want you to know the way we use and protect your personal given information. This policy (“Privacy Policy”) sets out the usage and the protection of any given personal information on this Website, order through our catalogue. If you have any questions about this policy or do not agree with it, please contact our customer services department by email at hello@intellectcoffee.com before using this Website.

We may change this policy from time to time by updating this page. You should check this page frequently to ensure that you agree with our terms and changes. This policy is effective from December, 2022

WHAT INFORMATION DO WE COLLECT?

In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following:

  • Account registration information including your name, telephone number, postal address and email address.
  • Billing information (should you make a purchase with us).
  • If you contact us, we may keep a record of that correspondence.
  • Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
  • If you submit your resume, we may keep a record for future correspondence.
  • If you participate in surveys, feedback programs etc. your personal information, answers and other information will be collected.

Please note credit/debit cards details and personally identifiable information is not stored, sold, shared, rented or leased to any third parties. All responsibility and obligations in this regard shall rest solely with the concerned banks or payment gateway channel partners.

What do we do with the information we collect?

We use this information to provide you with a better service, and in particular for the following reasons:

  • To Provide you with a better service.
  • To improve our products and services.
  • To communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us.
  • To discuss matters regarding purchase transactions.
  • To contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you.
  • To contact you for market research purposes, if you have not objected to such use.
  • If you are a customer or you have previously asked us for information on our products.

If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact your closest customer service department at the addresses specified at the top of this document.

Who do we share this information with?

We will not transfer or disclose your personal information to third parties other than to:

  • The suppliers we engage to help us run our business
  • Our affiliates, that is any member of our Group (our subsidiaries, affiliates), in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy; or
  • A purchaser or potential purchaser of our business.
  • If we have your permission to, or we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of the Company. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.
  • You understand that given that we are an international company, this process may include sending personal information to other countries, whose data protection laws may not be the same as may exist in your country of residence. You give your acceptance to process your personal information for the purposes of fulfilling your requirements through the website.

HOW TO GET COPIES OF OR AMEND THE INFORMATION WE HAVE COLLECTED?

You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to the customer services department provided.

You can also view and modify some of the information that we hold in the applicable section when logged in.

SECURITY AND STORAGE

In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

By using our Website, ecommerce site you are consenting to the Company for collecting, using and disclosing your personal information in accordance with this Privacy Policy. If you do not agree to the collection, use and disclosure of your personal information in this manner, you are advised not to use the Website, ecommerce site or otherwise not to provide the Company with your personal information.

All information provided through our website, telephone, catalogue or store is kept on centralized servers which may be outside the UAE. It will be processed by staff. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

This Website, may be hosted by any 3rd party website or channel at the discretion of the Company and the Company shall not be responsible or liable in any manner whatsoever or in any forum for your use of the Website and for any information shared, processed through such 3rd party hosting website or channel.

COOKIES

We use cookies for certain areas of our Website, ecommerce site, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that means that our Website, ecommerce site can recognize that you have visited our Website or ecommerce site before. They make it easier for you to maintain your preferences on the Website, ecommerce site, and by seeing how you use the Website ecommerce site, we can tailor the Website around your preferences and measure usability of the Website. We may use cookies to filter your language, area and preferences, your purchases, the time you visit our website and such other details.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. However please note that this may prevent you from taking full advantage of our Website.